customer feedback

Feedback from Annual Written Questionnaire

  1. Does your care plan provide accurate details of your needs and preferences?
  2. Is your care plan up-to-date?
  3. Are you satisfied that you have had a proper say in the service you receive?
  4. Are you aware that your carers have a 30-minute leeway on arrival times?
  5. Do your carers normally arrive within 30 minutes of visit times?
  6. Do your carers make you feel at ease or do you feel a little rushed?
  7. Are you confident that the carers have the skills and training to support you?
  8. Are you happy with your weekend service?
  9. Are you managing with daily living at home?
  10. If required, would you know how to make a complaint?

General comments:

  • Overall satisfaction remains very high
  • Most service users thought that the care plan folder accurately reflected their service
  • If there was an issue or complaint, most service users new to contact the office in the first instance.
  • Weekend and holiday cover continues to pose the biggest challenge


For more information about home help in Edinburgh and Midlothian, call JB Agency on:

0131 4479 530

JB Agency, 115 Comiston Road
Edinburgh, EH10 6AQ

0131 447 9530