Testimonial

Complimentary Letters 2026

I just wanted to say thank you for all the help we have had from you and all the team. We couldn’t have maintained this cheery environment for her at home without you.

Great understanding of my mums conditions and medical needs. Great observations of the home and health and safety.

JB have been looking after my dad for the past 18 months. All the carers are friendly and professional. The care package is reviewed every 6 months. I would have no hesitation in recommending JB.

We have been using JB carers for about 10 years. Any issues or concerns we have had have been dealt with most satisfactorily. We have no issues in the last 5 years and are very happy with the service provided.

I have received care from JB for nine years, and I have been treated with loving care and kindness

Where do I start. Dont know how we would manage without our 2 carers. They both go above and beyond. So caring and keep me up to date with all things. They treat my Aunt with care and dignaty and nothing is a bother. Would highly recommend.

My father has been treated with kindness and respect by all staff involved with this agency. His views and wishes are always taken into account. We are extremely happy as a family to know that my father’s health needs are being met in a friendly, compassionate and professional manner.

I discovered that JB Agency was able to offer further support services that I hadn’t been aware of, and this has helped me feel more able to cope during a challenging time in our lives.

I cannot recommend JB Agency enough. They are the best carers. They prioritise the client and their needs and treat them as you would hope. They go above and beyond to ensure the best care for the client, I have experienced many different care companies and JB Agency are, by far, the best.

Complimentary Letters

It has been care in the first class

Thank you to all carers and staff who looked after my relative.  She enjoyed the girls visits and I appreciated all your help.

Carer Y offered a high standard of personal care and her patience was endless.  She was always smiling and had a great sense of humour.  My relative thought the world of her.  She also offered great support to the family.

I’ve never had a bad carer yet – every one of them is good.

Very pleased with JB

We would like to thank JB Agency for caring for our relative during a very difficult few months

Both my carers are helpful and treat me with respect and care for me at all times.  I cannot fault them.  They check on my general well being on a daily basis.

The girls you send are excellent.

Girls are lovely

Excellent care delivered by all

I enjoy my carers’ visits

The family of Mrs X would like to than you most sincerely for the excellent care and attention shown to our relative over the years and most importantly the social conversations.

Thanks for all your help.  God bless

Carer X has been the best – we have nothing but the best to say about her.

I am so glad I found JB – a hidden gem

I don’t know what I would do without

I feel much safer when the girls are around

Iam very luck with all my lovely carers.

Could not do without my carers – they are invaluable.

Very nice and helpful

I welcome the interaction with the carers, especially KW – we share the same sense of humour and also football.

Having JB has made such a difference.

Care Inspection Reports 2015
Aye hen, they’re fine, good lassies, I ken the manager.

After some initial teething problems the service has settled into a satisfactory routine.

I have been very happy with the service from JB.  I wouldn’t go to anyone else.  I have been happy with the carers that I’ve been given.  If I’m not sure of something they always give me an answer.

Another good year.  Service exceeds expectations.

My service is great and my carer is fantastic.

Overall a good service – best company I’ve dealt with.

The care you provide is 1st class as are the carers.

The service is always very responsive.

Care Inspection Reports 2014
My main carer is very good and helpful.

The quality of care and kindness of the staff has been fantastic.  I can only thank them very much.

The staff have been receptive to advice from myself and any changes to the care plan.

Care Inspection Reports 2013
I didn’t like it when the rota changed but it’s alright now.

Our carers, they’re the best

“I am more than happy” and “yes, I know who to talk to if I have any problem” and “when we had some problems it was sorted out and we got good continuity with regular carers.”

If you’re looking for a rewarding career in homecare in Edinburgh and Midlothian, Call JB Agency on:
0131 4479 530
JB Agency, 115 Comiston Road
Edinburgh, EH10 6AQ
0131 447 9530
email@jbagency.co.uk