customer feedback

2020 Annual Feedback Questionnaire

  1. I am treated with respect and compassion
  2. How good is our team?
  3. My careplan reflects my choices
  4. I feel JB Agency has kept me safe from COVID
  5. I feel confidentthat my carer is able to assist me
  6. My carer wears PPE for my safety
  7. Communication with the office is easy
  8. I am listened to
  9. I am happy with my care
  10. Overall satisfaction

General comments:

  • Consistency of carers especially when regular carers are off
  • Consistency of visit times
  • More calls to let us know of any changes
  • Preference for a different visit time
  • Some carers could be in less of a rush



For more information about home help in Edinburgh and Midlothian, call JB Agency on:

0131 4479 530

JB Agency, 115 Comiston Road
Edinburgh, EH10 6AQ

0131 447 9530